F.A.Q.

Where do you ship from?

I ship from Germany!

Where do you ship to?

I usually ship worldwide! Shipping to some countries is banned at the moment due to COVID19 but you can still place your order and wait until the restrictions are lifted. Please refer to the 'shipping restrictions' tab for more infos :)

How much is shipping?

Germany: Untracked shipping is 1,55€, Tracked shipping is 3,75€.
Worldwide: Untracked shipping starts at 1,50€ and depends on the weight - prices will slightly increase if you add more pins. Tracked shipping starts at 3,85€.

How long will my order take to arrive?

Germany: 1-4 business days.
EU: 5-10 business days.
Worldwide: 2-8 weeks.

Delivery times are only estimates and might be much longer at the moment. 

How do you grade your pins?

A grade: Best pins of the batch! Might still have small imperfections (tiny scratches, smudged screenprinting, etc.) but only visible upon very close inspection. 
B grade: More obvious flaws than A grades but still nothing too noticeable. Flaws are usually impossible to see at an arm's length. 
C grade: Flaws can be quite obvious but these pins are great to wear!

Can I combine several orders?

Yes! Please make sure to fill out the 'combine shipping form' linked at the bottom.

Can I return my order?

Please e-mail me within 14 days after you have received your package. I do not cover any shipping fees to return items!

Can I cancel my order?

Please e-mail me to cancel your order! Orders cannot be cancelled once they're shipped.

I got the wrong pin / Part of my order is missing?

Please email me if anything about your order is wrong! I'm only one person so mistakes can happen :)
Make sure to include a video of the pin(s) if you think you might have gotten a wrong grade~